Please feel free to contact us directly if your question is not answered here.
Classic Cross Stitch is committed to protecting your privacy.
What information do we collect and how do we use it?
We may personalize your shopping experience by using your purchases online to shape our recommendations about the cross stitch patterns that might be of interest to you. We may also use the information we collect to notify you occasionally about new Member services and special offers we think you will find valuable. If you prefer not to receive such information, you can indicate this preference at any time by calling the telephone number on your card or by emailing us with your request.
How does the Classic Cross Stitch Membership Program protect customer information?
For enrollments and purchases online at Cross Stitch Collectibles, Membership uses the latest encryption technology to keep your personal information safe. All of your information -- including your name, address and other personal identifying information are kept on a separate computer. Credit card transactions are handled by a third-party financial institution (Paypal), which receives the credit card number only to verify the credit card numbers and process transactions. We do not get your credit card information only Paypal does
Will the Cross Stitch Collectibles Member Program disclose the information it collects to other parties?
No information will be provided to any 3rd party ever.
What is your policy about links to a third-party web site?
If you access classiccrossstitch.com, when you click on links and/or ad banners that take you to third-party web sites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.
Terms and Conditions
These Terms and Conditions (this "Agreement") govern any Membership in the Classic Cross Stitch Membership Program. The Classic Cross Stitch Membership Program is a loyalty program brought to you by Classic Cross Stitch. Purchase or use of the program at any time subjects you the purchaser or user to the terms and conditions below.
The Classic Cross Stitch Membership Program entitles Members to the following benefits:
(a) For any discount or other benefit to apply, the Membership account number must be active and available at the time of purchase. You will not be reimbursed retroactively for purchases made without a Member discount.
(b) Membership benefits are only valid on eligible purchases from Classic Cross Stitch. Members do not receive discounts on shipping and handling fees; or the Classic Cross Stitch Membership annual fee.
(c) Membership discounts will be applied after all other eligible discounts and deductions (e.g., everyday discounts, coupons, seasonal sale discounts, etc.) are applied, except where otherwise noted.
(d) Membership benefits are non-transferable. When used online at classicCrossCtitch.com, a Membership may only be associated with one account.
(g) We expect Members to submit and maintain accurate user information in connection with their Classic Cross Stitch Membership account. Such information includes name, address, and e-mail address. Members can change their account information by mail or phone. We cannot assume any liability for correspondence, mail or email, that is lost, delayed, or misdirected.
The annual Membership fee is currently $40. We may change the Membership fee at any time, but changes will apply only to new and renewal Memberships. Membership fees are non-refundable unless the membership is cancelled within the first 10 days after purchase, and the member has not made a purchase of merchandise using the membership. Partial refunds of the Membership fee are not available.
The initial term of Membership shall commence on the date it is purchased and continue until one year from the last day of the calendar month in which the Membership was purchased. Membership must be renewed each year for additional one-year periods commencing on the day after the anniversary of the last day of the calendar month in which the Membership was purchased (referred to as "Continuous Membership") unless you notify us by email at firstname.lastname@example.org or by telephone, at the number on your membership card or we terminate your Membership.
You have the right to cancel your Membership at any time. If you cancel your Membership, you will only be entitled to a full refund of your Membership fee if you cancel during the first ten (10) days of your initial or renewal Membership term, and you have not used your membership for purchases or downloads. No refunds will be available after such ten (10) day period (unless we terminate the Cross Stitch Collectibles Member Program; see Program Termination section below).
You can cancel your Membership by contacting us via email at email@example.com
We may terminate your Membership, including any associated accounts, without notice, for any reason in our sole discretion, including without limitation our belief that continued use of such Membership would violate any provisions of this Agreement, applicable law, or otherwise be harmful to our interests. In the event of any such termination, you will be entitled to a pro rated refund of your Membership fee.
We may terminate any or all of the benefits available under the Classic Cross Stitch Membership Program at any time with or without notice. In the event of our termination of this program, at our election we will either maintain your Membership benefits until expiration of the Membership current Membership term or refund each Member a pro rated portion of the Membership fee for the remaining portion of your current Membership term.
DISCLAIMERS; LIMITATION OF LIABILITY
USE OF CLASSIC CROSS STITCH MEMBERSHIP IS AT YOUR SOLE RISK. THE MEMBER BENEFITS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CLASSIC CROSS STITCH , AND THEIR RESPECTIVE AFFILIATES, DIRECTORS, OFFICERS AND AGENTS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CLASSIC CROSS STITCH MAKES NO WARRANTY THAT
(i) CLASSIC CROSS STITCH MEMBERSHIP WILL MEET YOUR REQUIREMENTS
(ii) CLASSIC CROSS STITCH MEMBERSHIP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR
(iii) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU FROM YOUR USE OF CLASSIC CROSS STITCH MEMBERSHIP WILL MEET YOUR EXPECTATIONS.
CLASSIC CROSS STITCH SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF PROVIDER HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:
(i) THE USE OR THE INABILITY TO USE CLASSIC CROSS STITCH MEMBERSHIP OR ANY BENEFITS THEREOF;
(ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED VIA THE USE CLASSIC CROSS STITCH MEMBERSHIP;
(iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CLASSIC CROSS STITCH MEMBERSHIP DATA; OR
(iv) ANY OTHER MATTER RELATING TO CLASSIC CROSS STITCH MEMBERSHIP.
CHANGES TO THIS AGREEMENT
We may change the terms of this Agreement at any time by posting a revised Agreement on the classic Cross Stitch website located at classiccrossstitch.com/privacy.html. We may also notify Members of such change in writing either by regular mail or via e-mail to the e-mail address in the Member's account. Any change shall take effect upon thirty (30) days from the date it is posted on the website. You may view the current version of this Agreement at any time online at classicCrossStitch.com/privacy.html
This Agreement was last modified on June 25, 2012.